Legal

1. Purpose

This document explains how to submit a complaint about the Service, how to exercise your right of withdrawal if you are an EU consumer, and how refunds are handled. It supplements Sections 5–6 of our Terms of Service.

2. How to Submit a Complaint (Reklamacja)

Send your complaint to info@localesto.com, including your name and account e-mail, a description of the issue, the date it occurred, and your requested resolution. We will acknowledge receipt promptly and, in line with Polish consumer-protection law, respond substantively within 14 calendar days of receipt for consumer complaints. If we need more information to assess your complaint, we will contact you, and the 14-day period will run from when we receive that information.

3. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from your subscription contract within 14 days of its conclusion, without giving any reason, unless the Service has already been fully performed with your prior express consent and your acknowledgment that you would lose your withdrawal right once performance begins (see Section 6 of the Terms of Service). To meet the withdrawal deadline, it is enough to send your withdrawal notice before the 14-day period expires.

4. How to Withdraw

Send a clear statement — for example, by e-mail to info@localesto.com — informing us of your decision to withdraw. You may, but do not have to, use the model withdrawal form in Annex A.

5. Effects of Withdrawal

If you withdraw within the applicable period, we will reimburse all payments received from you without undue delay, and in any event within 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the original transaction unless otherwise agreed. If you requested that the Service begin during the withdrawal period, you may be required to pay an amount proportional to the service already provided up to the point you withdrew.

6. Refunds Outside the Withdrawal Period

Outside the statutory withdrawal period, fees already paid are non-refundable except as required by law, as expressly stated at the point of purchase, or at our discretion in individual cases such as billing errors, duplicate charges, or a proven service outage.

7. Contact

Localesto Sp. z o.o., ul. Szczęsna 26, 02-454 Warszawa, Poland. E-mail: info@localesto.com.

Annex A – Model Withdrawal Form

(Complete and send this form only if you wish to withdraw from the contract.)

To: Localesto Sp. z o.o., ul. Szczęsna 26, 02-454 Warszawa, Poland. E-mail: info@localesto.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: YesOpens subscription.

Ordered on / account created on: ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature (only if this form is submitted on paper): ______________________

Date: ______________________

(*) Delete as appropriate.